Shipping policy

Shipping Policy for Suela Rey

At Suela Rey, we strive to ensure your order is processed and shipped as quickly as possible. Please review the following shipping policy for more details on how we handle your orders.

1. Order Processing Time

  • All orders are processed within 1–2 business days (Monday through Friday, excluding weekends and holidays) after payment is received and confirmed.

  • Orders placed on weekends or holidays will be processed the following business day.

2. Shipping Methods and Delivery Times

We offer standard shipping services via trusted carriers. Shipping times may vary depending on your location and the carrier’s delivery schedules.

  • Standard Shipping: Estimated delivery time is typically 5-10 business days within the United States, but may vary depending on the shipping carrier and destination.

  • International Shipping: For orders outside the United States, delivery times can range from 10–30 business daysdepending on the destination.

Please note: Delivery times are estimates and may be impacted by factors beyond our control (e.g., shipping carrier delays, customs processing, or inclement weather).

3. Shipping Rates

  • Shipping costs are calculated at checkout based on the weight of your order and the delivery address.

  • Shipping rates will be displayed before you complete your order, so you’ll know the total cost, including any taxes or fees that apply.

4. Shipping Confirmation and Tracking

Once your order is shipped, you will receive a tracking number via email to monitor the progress of your package. Please note that it may take 24–48 hours for tracking information to update once the carrier has picked up your package.

5. Shipping Address

Please ensure your shipping address is accurate before completing your order. We are not responsible for incorrect or undeliverable addresses. If you notice an error in your shipping information, please contact us immediately at suereyteam@gmail.com.

6. Lost or Damaged Packages

Once your order has been shipped, it is in the hands of the carrier. We are not responsible for any issues related to lost, delayed, or damaged packages once they leave our facility. If your package is lost or damaged in transit, please contact the shipping carrier directly to resolve the issue.

If there is a problem with your package upon arrival (e.g., if it arrives damaged or contains a defective item), please contact us at suereyteam@gmail.com immediately, and we will assist you as best as we can.

7. Customs and Import Duties (for International Orders)

For international orders, you are responsible for any additional customs duties, taxes, or import fees imposed by your country. These charges are not included in the price of the product or the shipping fee and are the responsibility of the buyer.

8. Shipping Delays

While we do our best to ship all orders in a timely manner, shipping carriers can experience delays due to high demand, weather conditions, or other unforeseen factors. We are not responsible for such delays, and we encourage you to check the carrier's website for real-time updates on your shipment.

9. Contact Us

If you have any questions or concerns about shipping, or if you need assistance tracking your order, please reach out to us at:

By placing an order with Suela Rey, you agree to our shipping terms outlined in this policy.